Enterprise Communication Consultant
Email: Aaron @ Surina.org
Website: http://www.aaronsurina.com
Linkedin: http://www.linkedin.com/in/voipdesign
Phone: 7O7-2OO-4372
Education:
Everett Community College 1997-1999
Lake Washington Technical
College 1999-2000
Cisco Certified Network Academy
June, 2000
Global Knowledge June, 2005 - 2009
Nortel Networks 2005-2009
NCTS Nortel Certified Technology
Specialist
NCTE Nortel Certified Technology Expert
Linux Certified Technology
Administrator
State of Oregon / VZ Business
June 2010 - Present
Manage all break/fix maintenance obligations for any and all telephony related networks and equipment for the state of oregon along the oregon coast. Ensure timely delivery of effective solutions and ensure the client needs are met beyond the scope of service level agreements. Troubleshoot, MAC, implement, upgrade, expand and provide service to all oregon state facilities along the Oregon coast. Provide emergency support and assistance for any maintenance related telephony requests as well as organize with my management all scheduled service obligations and duties required. I keep the State of Oregon along the coast communicating under any and all circumstances. Senior Telephony Engineer for all service in my region.
Nortel Networks / Avaya
March 2009 – November 2009
Manage the conversion process regarding older legacy, sl1,
meridian1 and similar customer PBX databases preparing upgrade paths to the
cs1000 systems. Design and execute an upgrade path for any customer (EOL) PBX
to migrate to a newer platform release. Perform consistency checks, quality
conversion metrics and associated responsible switch migration tasks to ensure
the vendor teams in the field operate the hardware upgrades seamlessly while
installing new switches for various customers. Analyze and initiate all
migration discussions, presentations, solutions and concerns. Manage a lab at
Nortel’s Silicon Valley location in
Kaiser Permanente
December 2007 – February 2009
Senior Telephony Analyst
Manage Verizon vendor operations,
requiring service requests and request for change activity in the remedy
solutions support systems. Provide documented information on solutions through
the Remedy Support© ticket system. Revise documentation for implementation of
enterprise PBX and voice networks throughout the Kaiser Permanente service
area. Monitor voice networks and test ip voice
infrastructure for proper collision levels and converged IP integration. Create
RFC’s for anyone needing to access or change anything
within the Kaiser Permanente voice network I operate. Analyze vendor work,
facilitate operations for vendors and create Method of Procedure for any vendor
work needing to be done. Deliver documentation for Kaiser Permanente voice
needs to the business partners to prepare purchase orders. Perform Nortel ethernet and Cisco ethernet
environment assessment. Manage escalated incident reports and deploy vendors to
provide rapid solutions throughout the facilities. Perform various switch
related tasks and educated Verizon technicians assigned to my site on proper
frame maintenance, keeping clean switch rooms, keeping proper records and
documentation I require as well as dealing with medical providers, (The Client)
with a positive attitude. Worked with numerous different teams from Network
Engineering to Clinical Biology, all aspects of the medical staff, Numerous vendors including at&t,
Sprint, Verizon, Muzak, Nortel, Siemens and an entire
Construction team / Project Staff.
Rodine Communications Inc.
March 2007 – October 2007
Senior Network / Telephony Engineer
Install numerous types of
Nortel key system as well as the call pilot systems and applications. Create complex custom call
routing trees, call pilot applications and ACD trees. Troubleshoot pre-configured
systems for bugs and fix according to end user preferences. Design and implement Custom phone system requests, IP/VoIP tunneled for providing remote end user function via ipv4 and ipv6. Implement T1 OSP installations across several miles using analog repeaters and outside cabling procedures.
Perform Tellabs t1 setup and configuration for Florida Power and Light. Cohesive Connections LLC Hewlett Packard
Atlanta, GA Invincible Domains Information Solutions Metzker Communications Inc
Seattle, WA Aaron Surina's Downloads:
Network Solutions Consultant PBX Resume in a plain text format.
View or download Converged IP Network Technology Expert Certification in jpg format.
July 2006 – March 2007
Eastern
Connect with clients on an individual basis to assess and design a custom
solution based on their needs. Quote presales solutions for new clients.
Installation, maintenance and configuration of release 4.5 based systems.
Complete customer solution implementations of BCM and NORSTAR systems.
Report on site surveys and create as-built documentation.
Performed PBX/IVR systems installation and troubleshooting on all types of
Nortel systems. Complete creation and maintenance regarding documentation
procedures. Implement and test
installations of Nortel specific technology deployed within the superdome in
2006. Nortel WLAN, cs-1000, analog and encrypted wireless applications for
ticket scanning and wifi digital station voice sets
along with dial plan engineering and Nortel data network team member.
Hi-Tech- Contractors inc (Tek Systems Contract)
January 2006 – July 2006 New Orleans, LA
Infrastructure Installation Technician
Install, implement, maintain and troubleshoot small to large enterprise voice
and data networks. Perform Nortel phone system installation
and documentation procedures. Mediums include cat5e, cat6, sm/mm fiber, racks and station layouts. Lead
technician for a four man crew on the Loyola law school project.
May 2005 – September 2005
Network Infrastructure Support Technician
Monitor, plan and implement entire infrastructure needs for Hewlett Packard in
the
November 2004 – May 2005
President / Lead Consultant
Consult customers in regards to detailed information solutions pertaining to
their needs. Create custom techniques for invoicing, marketing, planning,
and customer relations. All Information Technology and/or communications
related commerce. Assisted in University M/A/C work, infrastructure support,
consultation, marketing, search engine optimization with Google; Installed SBC wifi for caribou coffee contracts from Black Box Network
Services in the Atlanta area; Installing all hardware, configuration, cabling,
and post installation testing. Change work at Wal-Mart including new cable
installation adds, moves, and changes to existing infrastructure. Consult
common residential low-voltage installations. Some duties include surround
sound, phone, cable TV coax, and network installations. Other types include:
Alarm systems, Theater systems, XBOX gaming networks, voice/data integration
within commercial and residential environments.
October 2003 – November 2004
Infrastructure Technician
Installation Lead at various locations for a variety of corporate companies:
Pioneer the implementation of a Wi-Fi environment with some of the top cellular
and Internet service providers nationwide. Installed a series of linked
routers in a multiple Access Point environment for T-Mobile's Hotel Andra T-Zone project in downtown
Current Network Solutions Consultant PBX Resume in Microsoft Word© format.
